Returns & Refunds Policy
Casa Charms
Effective Date: 1/8/2025
Thank you for shopping at Casa Charm.
If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have [Number, e.g., 30] calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [Your Email Address] or [Your Phone Number] with details of the product and the defect. We will provide instructions on how to return the item. We will cover the cost of return shipping for damaged or incorrect items.
5. Sale Items
Only regular priced items may be refunded. Sale items are non-refundable.
6. Contact Us
If you have any questions on how to return your item to us, contact us at:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Address: [Your Business Address]